PRINT PROCEDURES

• In order to conserve paper, all printing will default to two-sided however users may opt to print one-sided.
• Overhead transparencies may be used in the printers. Prior printing, it is the user's responsibility to provide transparency packaging to the student consultant or staff on duty to ensure the transparencies are compatible with the designated printer.
• Users may provide their own special paper but their account will still be charged for printing.
• Printing inappropriate material, as outlined in the Acceptable Use Policy, is strictly prohibited.
• For non academic printing, e.g., mass production of club flyers, newsletters, posters, etc., please use the Bartley Print Center or off campus services.
• Reprints: users are responsible for assuring print requests are accurate. Under no conditions will a user be eligible for a cash refund. If a credit is necessary it will be given through the Wildcard system (procedure outlined below).
• Print credits/reprints: if the print job is low quality (streaks, smears, uneven toner) or the print is garbled or the printer jams, the user may take the following steps to get credit or a reprint for a print job.

Business Hours (Monday thru Friday, 8-6)

• Locate the student consultant or staff on duty. They will have a card to release/reprint your file or instruct you as to how to obtain credit on your Wildcard account.
• Click here for the Student Print Refund Form.

Off Hours

• Fill out a Student Print Refund Form within 12 hours of the printout. Forms are available online at the public computer sites located in Mendel 85, Tolentine 2 & 4, Falvey Library, Nursing LRC and Bartley Print Center.
• Attach the complete print job or explanation of print failure including time, date and location.
• Send or turn it into the Wildcard Office located on the first floor of Dougherty.
• You will be notified as to the status of your request; your account will be credit by the first of the subsequent month. (Note: staff members can not issue print credit or cash for failed or unsatisfactory print jobs).
• Print credits will not be given for non-printer errors, such as blank pages at the end of a document, jobs that you changed your mind about, printing the wrong document, or spelling mistakes.
• All users are responsible for their own accounts. UNIT, College or Library staff are not responsible if someone else has printed from a user account. Contact the Wildcard Office immediately if you have lost or misplaced your Wildcard.
• Please report any printer problems immediately to the consultant on duty.
• If you have questions or problems, please email support@villanova.edu.

Tips for printing

• Where color printing is available, only files with color should be sent to the color printers.
• Print Jobs that have been waiting in the queue longer than 60 minutes will automatically be removed.
• When printing large documents from the web, print ONLY those pages that are needed rather than the entire document.
• Power Point presentations should be printed at six slides to a page to minimize paper consumption.
• Printing Accounts can be checked for current balance and print history online at the following website: http://www.villanova.edu/wildcard/ Note that print history will update every 24 hours and no history is available for Guest cards. Balances on Guest cards are indicated at the release station when a card is used for a print transaction.

Printing Directions

• Click on the print icon in the program;
• Wait for the print window to appear;
• Select appropriate printer, the number of copies and the pages you wish to print;
• Click OK;
• Job is sent to the print management system and will be held in the queue for 1 hour;
• Go to the print management system station to retrieve your print job;
• Swipe your Wildcard at the card reader on the workstation;
• The system will search for your account, then show your available balance and the list of print jobs in the queue;
• Select your job from the list by highlighting it;
• Click the print button; job will come out from the attached printer.